MyPharmaFactory

AI Customer Care on your WhatsApp

An AI assistant answers your customers on your own WhatsApp number, day and night. It recognises the party from their mobile, knows their recent orders, and replies to "kab dispatch hoga", order status and dispatch questions instantly - in Hindi, English or Hinglish, typed or voice note. Anything that needs your team (an order issue, a special request) is logged as a request and the executive is alerted at once. Your sales team stops answering the same status calls.

AI Sales Agent for repeat and new orders

Your customers can simply WhatsApp a repeat order, a rate enquiry or a new composition - typed or as a voice note. The AI agent understands it, asks only what is missing (form, packing, quantity, expected rate) and reads it back softly for confirmation, then records it as a request for your team with the party's details and order history. The executive is alerted instantly, so no repeat order or new enquiry is missed, even when your team is busy.

Automatic order status on WhatsApp

Your production team keeps updating order status in the Google Sheet they already use - nothing changes for them. As soon as a stage is updated, MyPharmaFactory picks it up and sends the customer an automatic WhatsApp update for that order: in production, packed, dispatched and more. Customers stay informed at every step without calling, and your sales team and you stop chasing production for "where is my order".

Price Card – rates without waiting for MD

Sales executives no longer wait for the MD to give a rate before sending a quote or PO. The MD maintains API (active ingredient) and packaging material prices once; MyPharmaFactory turns them into a ready price card for every product, form and pack. The executive picks the rate from the price card and the quote or PO goes out the same day - with rates the MD has already approved, so margins stay protected and the MD is no longer the bottleneck.

Smart Order Entry

clipboard with a pill and a plus. Guided order entry by composition, form and packaging. Benefit: fewer errors, faster orders.

MD Approval Workflow

document with a green tick and a shield. One-click approval for the MD, with a pending list. Benefit: nothing gets stuck, full accountability

Proforma Invoice

Invoice sheet with a rupee sign. Branded PDF with terms, advance and balance. Benefit: professional quotes in seconds.

Composition Library

molecule / flask. Drug and food compositions with strengths. Benefit: one clean source of truth for formulations.

AI Ingredient Mapping

molecule with a sparkle. AI reads a composition and lists each ingredient and its strength. Benefit: saves hours of manual data entry.

Ingredient and Packaging Price Sync

spreadsheet with two-way arrows. Two-way sync with Google Sheets where purchasing enters prices. Benefit: prices stay current without re-typing.

Rate Calculator

calculator over a jar and a strip. Cost per box = ingredients + packaging + add-ons, shown step by step. Benefit: know your margin before you quote

Past Order Comparison

bar chart with two bars and a delta arrow. Compares the calculated rate with earlier orders. Benefit: price with confidence, spot drift.